Delivery

If you have an inquiry for an existing order, please see lifx.com/storeorders.

If you have a support inquiry, please visit support.lifx.com

Please read the following information carefully to ensure that you are fully aware of the shipping constraints within your region.

Here at LIFX, we want your online experience with us to be as seamless as possible, that’s why we ship to the United Kingdom direct from our warehouse in the Netherlands

Order processing

We aim to process all orders within 24 business hours of them being placed. From there they are passed onto our distribution centers for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on what the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.

Free shipping terms

Free shipping will only apply to orders of £39.99 and above. Orders below £39.99 will incur a flat shipping rate of £10.

Please note that fittings are country specific, please ensure you select the best fitting for your region. Not sure? No problem, we’ve got you covered here.

Delivery times

Delivery times are generally around 1-2 business days after order processing. Shipping times may vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries.

Tax and duties

All prices on orders shipped have VAT included in the price at the checkout. This is currently the Netherlands VAT rate of 21%, as this is where our company is registered to pay the VAT.

Order tracking

Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online here. 

Please allow for 48 hours for the courier website to update with any information.

Returns, RMA and Support

If you need LIFX product assistance, please visit support.lifx.com

For Returns and Exchanges please visit lifx.com/storereturns

For Warranty replacement, please visit lifx.com/supportwarranty

Carrier availability

If you are shipping to a country outside the United Kingdom, we recommend you try our partners a LIFX store in your region. United States and Rest of World, Australia & New Zealand or China.

Supported ship to countries: 

• United Kingdom