If you have an inquiry for an existing order, please see lifx.com/storeorders.
If you have a support inquiry, please visit support.lifx.com
Please read the following information carefully to ensure that you are fully aware of the shipping constraints within your region.
Here at LIFX, we want your online experience with us to be as seamless as possible, that’s why we ship to the United Kingdom direct from our warehouse in the Netherlands
We aim to process all orders within 24 business hours of them being placed. From there they are passed onto our distribution centers for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on what the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.
Free shipping terms
Free shipping will only apply to orders of £39.99 and above. Orders below £39.99 will incur a flat shipping rate of £10.
Please note that fittings are country specific, please ensure you select the best fitting for your region. Not sure? No problem, we’ve got you covered here.
Delivery times are generally around 1-2 business days after order processing. Shipping times may vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries.
Tax and duties
All prices on orders shipped have VAT included in the price at the checkout. This is currently the Netherlands VAT rate of 21%, as this is where our company is registered to pay the VAT.
Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online here.
Please allow for 48 hours for the courier website to update with any information.
Returns, RMA and Support
If you need LIFX product assistance, please visit support.lifx.com
For Returns and Exchanges please visit lifx.com/storereturns
For Warranty replacement, please visit lifx.com/supportwarranty
Supported ship to countries:
- United Kingdom