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Delivery

If you have questions about your LIFX order, please fill in the form by clicking the Order problem button below. If you need assistance with a LIFX product or submitting a warranty claim, please head on over to Express Support.

 

 

Here at LIFX, we want your online experience with us to be as seamless as possible, that’s why we ship to the United Kingdom direct from our warehouse in the Netherlands

 

Shipping times November and December period

We are experiencing a very high volume of orders at the moment, which may mean there are some delays processing and shipping your order.

Order processing

We aim to process all orders within 24 business hours of them being placed. From there they are passed onto our distribution centers for packing and shipping, over orders are generally shipped the following business day of being placed. Please note, that these time frames are dependent on the time the order was placed and can fluctuate during peak sales periods and holidays.

 

Free Shipping

We offer free shipping within the United Kingdom from our warehouse in the Netherlands.

Please note that fittings are country specific, please ensure you select the best fitting for your region. Not sure? No problem, we’ve got you covered here.

 

Delivery times

Delivery times are generally around 1-2 business days after order processing. Shipping times may vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries.

 

Tax and duties

All prices on orders shipped have VAT included in the price at the checkout. This is currently the Netherlands VAT rate of 21%, as this is where our company is registered to pay the VAT.

 

Order tracking

Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online here. 

Please allow for 48 hours for the courier website to update with any information.

Track your order.

 

Carrier availability

If you are shipping to a country outside the United Kingdom, we recommend you try our partners a LIFX store in your region. United States and Rest of World, Australia & New Zealand or China.

Supported ship to countries (Free): 

    • United Kingdom